FAQs

What are your hours

Winter Hours 8:00-4:00 Monday to Friday. Summer Hours 7:00-5:00 Monday to Friday.

What is your return policy

We generally take any common products back as long as they are in resalable condition. Any custom or unique products will be subject to the return policy of the manufacturer

Do you offer delivery

We offer free delivery on any shipment/order over $10,000 (Edmonton and Area). We are pleased to help arrange shipments with any courier of your choice, regardless of whether we meet the prepaid shipment criteria or not

Where are you located

We are just west of Edmonton in Acheson

Do I need an account to buy from CATALINA

No, we can accommodate sales using cash or credit/debit if needed

Are your products approved in Canada

Yes, all our products are approved in Canada. Some municipalities may have individual specifications that need to be considered when ordering

What are some of the more significant projects you have supplied

The South Edmonton Capital Region Hospital and the Edson Water/Sewer Upgrades to name a few. As well as countless residential and commercial projects within the city and surrounding area. We are proud of every project we supply and take the successful supply and service of our projects very seriously

Are you open on weekends

We are on call 24 hours a day 365 days a year

What brand of pipe do you supply

We supply “NEXT Polymers” and “Diamond Plastics Corporation” brand pipe. Both are fully approved by EPCOR Water Services and EPCOR Drainage, as listed in their approved materials and products specifications.

What brand of hydrants and valves do you supply

We supply “American AVK” Hydrants and Valves as our partner brand. Fully approved by EPCOR Water Services, as listed in their approved materials and products specifications. We are also capable of supplying other brands and models in areas that have specific requirements when needed.

Who is your typical customer

Our typical customers are underground water and sewer contractors working in the land development or infrastructure repair sectors. We also service water distribution entities such as EPCOR

Are you able to do material take-offs

Yes, we can provide full material take-offs for both PVC and concrete manhole catch basin requirements, as well as a full line of RCP.

How long is the pricing on your quotes valid for

Our quotes are valid for 30 days; However, we are always happy to review any projects that our customers are working on and approach this on a job-by-job basis

Are you able to supply outside of Edmonton

Yes, as a small business with only one location, we are able to sell in any area we deem prosperous for both us and our customers

What is "waterworks"

Waterworks is a term typically used to describe public works utilities. Including any construction/materials regarding water, wastewater, and storm infrastructure

Do you provide concrete products

Yes, we have recently become a vendor for precast concrete products such as Manholes, catch basins, grade-rings, and even concrete pipe. We do this with our construction partners, Connect Precast Products

Does your pipe work with the pipe from other manufacturers

Yes, the pipe we supply is manufactured to the same rigorous standards and dimensions (CSA, ASTM, NSF, UL, BNQ, FM) as all other manufacturers, including gaskets, and is fully interchangeable with all other manufacturers’ products.

Can you supply AASHTO cast iron products

Yes, we have both “DIPPED” (HS20) and “NON-DIPPED” (AASHTO) cast iron product to meet any project requirements. We are also able to provide custom designed covers if required.

Still have questions?